Registering & your receipts

How registration works

Tap Register on an event page and walk a few short steps: signing in (if you aren't already), who's registering (you, plus any connected accounts), their details, circles & waivers, then checkout. Events with team sub-events add a team step, create a team or join one with its invite code. Your progress is saved in the tab as you go, so a refresh won't lose your work. Signing out clears it, so on a shared or race-day computer the next person to sign in starts with an empty cart.

On the who's registering step, tap each person who's running. A checkmark shows they're in your cart. Tap them again to take them out. When everyone is picked, tap Continue in the bar at the bottom of the screen.

The price you see is the price you pay

Every total shown (on the sub-event picker, the sticky cart bar, and the Pay button) already includes the processing fee. There's no surprise added at the last step. The checkout breakdown itemizes registrations, any donation, and the processing fee before you pay.

• Free events are free. A $0 sub-event (or a 100%-off coupon) charges you nothing, no card needed, no fees.
• Coupons apply before fees, so the fee is computed on what you actually pay. Codes are shown in capitals and never contain spaces, the box takes care of that as you type, and capitalisation doesn’t affect whether a code works.
• Registering together saves a little: one cart pays the per-transaction processing flat fee once.
• Price going up soon? The event page says so under the distance, with the new price and the date (or a countdown in the last week). On a computer, hover that line to see every price step.
• If a price changes while your cart is open (early-bird windows roll over), checkout tells you the updated total before you pay, never after.

Some events price by age, a youth or senior discount, for example. The right price applies automatically once each registrant's date of birth is entered, and you'll see it on the event page before you register.

A date of birth has to be one that could be real: not today, not in the future, not before 1900, and every participant must be at least 1 year old. If a date can't be right, the form says so before you pay, so a mistyped year never reaches the race director. The same check applies when you save a dependent.

Registering a kid or family member (dependents)

A dependent is someone you register without them needing their own Run This account, usually a child. On the registration page's first step, tap Add a dependent, enter their name, date of birth, and gender once, and they're saved to your account: next time they appear as a one-tap tile beside your connected accounts. You can also manage dependents from Connected Accounts in your profile settings.

• Their details prefill each registration; your email and address fill in as the household contact.
• Only you can see a dependent's saved info. Events receive just what's on each registration.
• Their race history and trophies build under your account, and the same one-spot-per-person rules apply to them.

Paying at checkout

On the website, checkout is one screen: your cart and total on one side and the ways to pay on the other (below the cart on a phone). When your phone or computer supports Apple Pay or Google Pay, its button sits at the top, and one tap opens it. Otherwise pick a way to pay from the list, fill it in, and tap Pay once.

• Have a coupon code? Tap Have a coupon code? to open the box. The discount shows as its own green line in the total.
• On a race with a limited number of spots, your spot is held for 15 minutes from the moment you reach checkout. When the race is close to full, a timer shows how long is left.
• If you leave checkout without finishing, the race may send you one reminder email later. Finishing your registration cancels it, and you can turn these off under Checkout reminders in your email preferences.

Adding a donation

If the event runs a fundraiser, you can add a donation at checkout. The event receives 100% of the amount you choose; a small fee is added to your total. On an event that sends donations straight to a charity, the charity receives it instead, and the donation section says so. See When an event benefits a charity.

Your confirmation & receipt

After paying you land on a confirmation page with your confirmation number, each registrant's event and bib number (when assigned at registration), the full payment breakdown, an add-to-calendar button, and a share button. That page is your receipt. You can return to it any time from the link in My races.

My races

Every race you're registered for lives on the Registrations tab of My races in the sidebar, including registrations a connected account (a parent or partner) bought for you. The Bookmarks tab next to it holds the races you've saved. Each card shows the event, distance, date, bib, and confirmation number. It's also where you switch to a different distance when an event allows transfers.

If a payment fails

A declined card keeps you on the checkout step with the decline reason. Your cart is untouched and you can try a different card immediately. You're never charged for a failed attempt, and a registration only exists once payment actually succeeds.