Registrations, reports & finance

The Registrations page

Click Registrations under People in your event's sidebar. Every finalized registration is listed, and the toolbar gives you the full reporting kit:

• Search by name, email, bib number, phone, confirmation number, or registration ID.
• Sub-event chips are multi-select, view your 5K alone, or 5K + Kids Run together.
• Filters stack: registration date ranges, checked in or not, gender, age on race day, city/state, bib assigned, amount paid, donated, coupon used, giveaway picked, circle membership, heat (in a heat, not in a heat, or one heat), emergency contact filled out, refunded, and any custom question answer ("Shirt size = Large"). Active filters appear as chips you can dismiss one by one.
• Columns lets you show, hide, and reorder every column, contact details, financials, waiver signers, even one column per custom question. Running heats? Turn on the Heat column. It sorts in your heat order and goes into the CSV like any other column.
• Click any row for the full registration: address, emergency contact, answers, giveaways, signed waivers, payment breakdown, and the refund tools.
• Repeat participant is a built-in column showing how many times each athlete has registered for this event across the years, a quick read on your returning runners. Open a registrant to see the exact editions ("3rd time · 2024, 2025, 2026").

If a cell starts with =, +, - or @, the file puts an apostrophe in front of it. That way your spreadsheet shows what the person typed instead of treating it as a formula. Numbers stay numbers, negative amounts included. The Finance, volunteer, waiting list and Stopwatch downloads work the same way.

Adding registrations yourself

Two buttons in the toolbar add people who never went through checkout, comped entries, race-day cash and check signups, elites, sponsors' entries, and anyone you took by hand.

• Add registration opens a form with the same required fields a real registrant faces, address, emergency contact, date of birth, gender, your required questions and waivers. Anything you don't have, hit Waive next to it; the registration records exactly what was skipped so your roster stays honest.
• Import CSV does the same thing in bulk, up to 2,000 rows at a time.

Start from Download template. It has a column for every field this event collects (including your required questions, race/ethnicity and giveaways when you use them) plus two filled-in example rows showing the exact format each column wants. Sub-event has to match one of your distance names, and Payment is either comped or offline.

Two money columns, and the difference matters: Amount is the entry fee they paid you offline, and Donation is money they gave for the cause on top. A donation counts toward your public fundraiser total on either payment type, so a comped entry who still handed over $20 gets that $20 on the thermometer. Put it in the wrong column and it lands in the wrong place on your Finance page.

Tick These are comped / charity entries, allow incomplete to import rows even when required fields are blank; each skipped field is recorded as waived. Leave it off and incomplete rows are skipped with a reason so you can fix them.

Saved views

The view menu (top-left of the toolbar) remembers whole report setups, filters, columns, sort, search, sub-events. Built-ins cover the everyday asks (All participants, Checked in, Not checked in, Donors, Refunded). Save your own ("Large shirts", "VIP list") and it's one click forever after, shared with your co-directors too.

Participant lists

Lists are hand-picked groups of people, Elite Athletes, Media, Previous Winners. Select rows with the checkboxes, hit Add to list, and manage everything under Lists (rename, remove people, export, delete). Someone can be on many lists. Lists pair naturally with the email builder when you're deciding who to write to.

Bulk actions

Selecting rows opens the action bar: add to a list, check in (or undo), or export just the selection. The header checkbox selects everyone matching the current filters, not just the visible page.

Past years (renew records)

After you Renew an event, the just-finished edition is filed away as a renew record. A year selector appears on Registrations, Charts, Finance, and Circles, pick a past edition to browse that year's participants, money, and answers exactly as they were. Past editions are read-only: browse, filter, and export freely, but check-in, bibs, and edits are locked, and refunds on past editions are handled by Run This (contact us and we'll take care of it). Changing your event's date never moves anyone between years, only Renew closes out an edition.

Charts and insights

The Charts and insights page turns your roster into pictures: a registration count tile, gender and age breakdowns (age is computed as of race day), race/ethnicity when your event collects it, and a registrations-per-day line drawn over your event-page views. The same year selector lets you study past editions.

Next to those sits a Registration questions chart. Pick one question from its dropdown to see how people answered: a pie for single-choice and yes/no questions, including the built-in "How did you hear about this event?", and ranked bars when people could pick more than one answer or when there are many answers. It follows the year and sub-event you have selected and tells you how many registrants answered. Questions with typed-in answers aren't charted; read those on the Registrations page.

Every day on these charts, and on Finance insights, is a day in your event's own time zone, so a signup at 8pm the night before counts on the night before, not the next morning. The newest point is today, still in progress, so it is marked so far and shows no up or down comparison until the day finishes.

Finance insights

The Finance insights page answers "how much did we make?", net to your event, donations, fees paid by registrants, revenue by sub-event, coupon impact, and refunds. The year selector shows any past edition's books, read-only.

At the bottom, the Payments list shows every payment for the year: registrations, donations, sponsor payments, and volunteer items. The buttons above it show one type at a time, such as Donations only. More filters narrows the list by status, amount, or date, or to checkouts with 2 or more registrations or checkouts that included a donation. For example, pick Donations only and set the lowest amount to 250 to see every donation of $250 or more.

Download CSV saves exactly what the Payments list is showing, every page of it, as a spreadsheet file. With no filters on, that is every payment for the year.

For a list of your donors, use Download donor list in the Donations card. It has one row per gift, whether the gift came through your donate page or was added during registration, with names, emails, amounts, notes, and any refunds. The same button is on the Fundraiser page. Donors who chose Anonymous appear with their real name and a mark, on the Payments list and in both downloads: Anonymous hides a name from the public, not from you, so you can still thank them. When you show your supporters, open a donation in the Payments list to hide it from your public supporters list.

Net to your event is what you actually keep. Registrants pay the Run This and processing fees on top of your prices, so a $40 entry banks $40. The one exception is a gift made through your donate link where the donor chooses not to cover the fees: those come out of the gift, so a $100 donation banks about $96. The Donations tile still shows the full $100, because that is what the donor gave and what your fundraising thermometer counts.

A Card disputes tile appears only when a registrant disputed a charge with their bank and the cost was charged to your event. It shows what the dispute cost, and that amount comes off Net to your event. Stripe keeps its dispute fee even when the bank decides in your favor. If the dispute is lost, the payment also goes back to the cardholder.

When the bank decides a dispute on a registration you took through Run This, its cost is charged to your event, as your Organizer Agreement says. It comes out of your event's Stripe balance, and anything the balance can't cover goes on your fee tab, which is paid down out of the fees on your next registrations. The payments manager and the lead director get an email when it happens.