Sweepr: check your race and ask questions

In your race's dashboard, click Sweepr in the bar at the top of any page, next to QR code. A chat panel opens on the right with your race check, and you can keep working on the page beside it. Your conversation stays while you move between dashboard pages, until you reload or leave the dashboard. On a phone it fills the screen. The number on the button is how many things are left to check. Sweepr never pops up on its own: the number is the only way it lets you know.

You can also open it from the Sweepr line on the Info sections card. Sweepr works on races that take registration through Run This.

The number on the button counts only things your page is missing or says wrong:

• Start times: a distance with no start time, or one that shows the race start because it has no time of its own. After you save a start time, Sweepr also offers to add it to your race day schedule when the schedule doesn't list that distance yet.
• Race day schedule: a start in your schedule that doesn't match the distance's start time.
• Last year's refund date: after you renew, a refund policy you wrote yourself that still has last year's date. Sweepr offers the same policy with this year's date. The standard Run This policy has no date, so it never comes up.

Under Already on your page, Sweepr shows settings that have good defaults, so you can see them at a glance. They never count toward the number. Tap one to change it:

• Age limits: the youngest age for each distance, or no age limits. When you set one, Sweepr checks it against the runners already registered and won't save a limit that would leave one of them out.
• Awards: the standard awards (the top 3 overall and the top 3 in each age group) or your own, distance by distance.
• Refund policy: the standard policy or your own, with ready-made policies to start from.
• Prices: after you renew, the prices that are the same as last year. Sweepr never changes your prices.
• Start times and transfers: shown when they're set.

Click a row to open it. Sweepr shows the setting it's about, and nothing changes until you click a button. Fix them in any order. Each saved row shows what you did, with an Undo link when you open it again.

Click Skip for now to take a row off the count. Sweepr asks again after you renew for next year.

The first time you open Sweepr, it introduces itself. After that, a short line at the top says what it does, with a link to this page.

Sweepr never changes your prices, race date, distances, capacity, money settings, waivers, or whether your race is live.

Below the check, Sweepr lists other settings that may matter for your race, in four groups: what registration asks, community, race day and capacity, and fundraising and money extras. Each row shows how your race is set now. They never count toward the number.

Tap one and Sweepr explains it, with a button to the page where it lives. For a simple on or off setting, like Circles, the community wall or packet pickup at check-in, the card also has a button named for the change, such as Turn on Circles. It saves to your race right away, the same as on the setting's own page, and shows Saved to your race with an Undo link. Settings with more choices, like your address question or capacity, open their page instead. Tapping a setting is free and never uses one of your questions.

Type in the box at the bottom of the panel and press Return (Enter on Windows) to send. Shift + Return starts a new line. Ask about setting up your race, running it or anything in Run This, like "How do I give my run club a discount?", "Should I raise my price closer to race day?" or "What do you think of my description?" No question is too basic. Sweepr answers from these help pages, your race's settings, the text on your race page and how many people have registered for each distance, with buttons to the right dashboard pages and links to the help pages it used. It sticks to putting on races and Run This, and it can make mistakes, so check anything important on the page it points to.

Ask why runners can't register and Sweepr checks your race the way checkout does: whether it's published, the registration dates, whether every distance is full and whether payouts are connected. It names the first thing stopping runners and gives you a button to the page that fixes it. A test drive registration skips the payout check, so Sweepr won't send you there to test payouts. It sees how many have registered, never who, and it can't see how much money has come in, so for your roster and your money it points you to Registrations, Payments or Finance insights.

When the next step is reaching Run This, like when Run This staff have paused registration on your race or something only we can look into, a Contact Run This card appears under the answer. It has buttons to email Kelby, call, and chat with Kelby when he's online (see Chat with Kelby). For a first race or a big planning decision, Sweepr may also offer a Book a consulting call button to talk it through with Run This.

Typed answers can't change anything. Sweepr only saves a setting when you press one of its buttons.

Each race gets 40 typed questions a day, shared by its directors. The thin line above the box shows how many are left today, and turns amber when five or fewer are left. At zero, everything else in the panel still works, and you get 40 more the next day (Central time). A question Sweepr couldn't answer doesn't count.

Use the thumbs under an answer to tell us whether it helped. Run This keeps each question and answer for 90 days to see how Sweepr is used and make it better. Your race's other directors don't see your conversation. See the Privacy Policy for what is sent to answer a question.

When Sweepr still has things for you, the Publish dialog shows one line with how many, and a reminder appears after you publish. It never stops you from publishing.